Research shows that a digitally engaged utility customer is a happier utility customer, and that successful digital strategies start with the end user. Meanwhile, utility IT resources are more constrained than ever, and getting utility business and IT stakeholders aligned and working together is vitally important to a successful digital project, such as a self-service customer website. In this panel session utilities that have invested deeply in digital tools to make it easier for customers to engage on their own terms, get the information they need, and take control of their energy use share their experiences with redesigning their websites to provide their customers with a more satisfying experience.

Click here for more details about this webinar to be hosted by Pacific Gas and Electric on September 1 at 1:00pm EDT.

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